The license for Firewall Builder packages for Windows 2000, Windows XP and Mac OS X is sent to you in an email message with an attachment. The attachment is your license, it is a file with name "fwb21.license". You receive email message with the license soon after your purchase is completed, usually within a few hours but no longer than 48 hours after the purchase. This document explains how to install the license.
Sometimes license emails are incorrectly classified as spam, please check your anti-spam filters and smap mailbox. In any case you can regenerate the license using our license management system at https://license.netcitadel.com , you will need to log in using email address registered with the purchase and Kagi transaction ID.
Please note that some email programs and browsers may attach suffix .txt to the name of the file when you save it. Check this when you save it, Firewall Builder will not find license file if its name is fwb21.license.txt
The newer versions of Firewall Builder recognize license file in the following locations:
You can save license file in either location and the program will find it.
On Mac OS X, save license file fwb21.license in your home directory.
Firewall Builder GUI on Windows and Macintosh indicates whether it is running in evaluation or registered mode by printing "Unregistered" or "Registered" in the "About" dialog.
Note for Mac OS X users: If you read your email using Eudora, you may encounter a problem when license file sent to you doesn't work (the "About" dialog indicates that the GUI is unregistered even though you placed the license file in the right directory). Eudora is known to cause this problem by converting the file from Unix format to the Mac format (it changes line-end characters). One way to fix the file is to open it in a text editor and save again, using Unix format settings. You can use BBEdit to do this. TextEdit does not seem to support this though.
The license file fwb.license should be saved in the My Documents folder in your profile folder. Profile folder is usually called c:\Documents and Settings\<username>. For example, on my machine it is c:\Documents and Settings\vadim. If you are not sure or your Windows setup is non-standard, you can find out what our profile folder path is by looking into the value of the environment variable %USERPROFILE%. Open MsDOS command line window and type
echo %USERPROFILE%
Assuming user profile folder for me is c:\Documents and Settings\vadim, I save the license file in c:\Documents and Settings\vadim\My Documents
Note: if you are on the localized version of Windows (say, German), your "My Documents" folder is called in your language. Firewall Builder v2.0 and 2.0.1, as well as Firewall Builder for PIX v1.1.3, do not recognize license saved in such folder. We recommend you upgrade to Firewall Builder v2.0.2 and Firewall Builder for PIX v1.1.4.
On these systems, save license file fwb.license in your home directory.
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