How To Contact Us

Firewall Builder relies on the community for the feedback and bug reports. We want to hear from you about problems you find in the software. We do our best to fix bugs and usually try to provide a workaround so you don't have to wait until next version is released.

Bug tracking system is open to everybody. Please search there before you report a problem, chances are, someone else has already reported it. This is especially important if you use old version of the product. We keep bugs open (but in state "Fixed") during development cycle to avoid duplicate reports. Bug reports are closed when new version of Firewall Builder is released that includes fixes.

Please include the following information when you open bug report or send us email to report problems:

• The distribution you are using.
• The version of Firewall Builder you are using.
• If you installed from a binary package, please state which one.
• Important: The complete error message you are getting, if applicable.
• If you wish to send us your log file, please try to filter it to remove irrelevant log entries
• If we ask you to send your data file (the .fwb file), please send it in zip archive attached to email
• If your data file contains confidential information, you can encrypt it using PGP before sending it via email. Use PGP key ID=0x8B08DC58, or you can download public key from one of the key servers

We try to answer all email, but please understand that we receive a lot of mail, so it might take a while. Mail us again if you think our spam filter ate your mail.

Supprot for Commercial Packages

If you experience problems with license files for commercial packages, please see How to install license file. If you can't find answer there, please send us email at support@fwbuilder.org